About ICS

ICS has been providing fully integrated and technologically advanced software solutions since 1974. We are centrally located in Dallas, Texas, providing a comprehensive and fully integrated public safety suite (Dispatch, Law, Fire, EMS, and Emergency Operations).

We are often asked how we are able to provide such a high level of support and expertise. It’s because we are a company of ex-law enforcement & dispatcher personnel (with a sprinkling of geeks). We know what you do daily, and we are here for you. “We Support Heroes”

Our Mission

Integrated systems can be complicated, but ICS makes the overall goal quite simple –  Create a safer world for citizens and emergency personnel.

By maintaining a total commitment to the public safety marketplace, ICS provides products and services that endure our clients to a life-long relationship.  The key is to not lose focus of the mission.  ICS does this by selecting discriminating clients that value our support and integration philosophy.  Our goal is to provide unsurpassed software and services that meet the needs of public safety clients.  We choose to partner with a select group of agencies and facilities to allow for the utmost level of service and utilization of our products that ensure the highest standards for public safety.

Our Clients

State and local agencies have a tough job. They receive fewer resources, provide more services, adjust to changing mandates, and face increased scrutiny from lawmakers and citizens – all at the same time. ICS understands the business of Public Safety, and we offer a suite of integrated solutions that help you meet this challenge. We help you streamline and optimize business processes, from serving and protecting citizens to sophisticated crime solving, while helping you negotiate a complex maze of reporting and regulatory requirements.

Why Choose ICS?

Longevity
While the economic climate is constantly changing with ups and downs, ICS has maintained consistent stability with the same key leadership and high standards of excellence since its inception in 1974.

Full Integration
Timely and organized information is crucial to the execution of public safety efforts.  With a fully integrated suite (Dispatch, Law, Fire, EMS, and Emergency Operations), those who work to make communities safer can easily correspond with contributing agencies to ensure every aspect of information is available during the greatest time of need.

Support
Each member of the ICS team truly believes in the importance and significance of the products and services that are provided for its customers.  A key component of this is consistent support from the very beginning of the implementation process and continued throughout years, and even decades, of a great partnership.

By concentrating its efforts on a small geographical region of the US, ICS gives a hands-on approach to each of its customers.  This unique specialization offers benefits of familiarity with specific state regulations and eliminates many unnecessary aspects often associated with programs written for a larger customer base.

In addition, 100% of our support department has been a user of the ICS software as either a dispatcher or an officer in patrol/CID.  They know the struggles that can occur in these jobs and are well-equipped to address those issues from the point-of-view of a user.

Single Author-All Software
When multiple software programs are being used by an agency, the importance of consistency and compatibility of those programs is evident to the users.  This not only eliminates the need for coordination of numerous vendors, but it also contributes significant ease to those utilizing the programs on a day-to-day basis.  ICS takes great pride in its highly skilled developers that create all of the software in-house to eliminate those inconsistencies and lack of compatibility.