Computer Aided Dispatch

The most critical task that public safety agencies face is resource deployment. ICS has developed easy-to-use, comprehensive tools that automatically deploy the exact compliment of resources to within 50 feet of the reporting party. The Athena CAD takes          dispatching to the next level.

How can complex response plans be automatically deployed? 

ICS has been in the software development business since 1974, longer than any of our competitors. We have developed proprietary algorithms that enable agencies to pre-define complex scenarios well in advance of their actual need. When the need arises, these pre-plans are employed without any user intervention. Any dispatcher (new or seasoned) can accommodate a mass-casualty shooting, involving multiple aid, that turns into a multi-alarm fire, just as easy as a vacation house watch.

Situational Awareness

Our heroes need information delivered in a timely and concise fashion. This critical situational information (incidents, resources, water sources, schools, hazards, alerts concerning residents/neighbors, prior incidents at a location and within a reasonable radius, building floor plans, pre-plans, camera  locations with ability to connect, electrical and gas shut-off locations, chemicals/materials being stored) is immediately relayed to our responders. The majority of this critical information is available even if the responder loses connectivity.


Electronic Alerting

Upon key incident events, individuals are automatically      notified via cell phone, pager and/or messaging.


Comprehensive Running Orders

Resource requirements can be customized to a specific type of business, geographic location, time of day, weather condition, equipment type, personnel skills, incident type and drive time for the current location.


Fire Station Alerting

Without any dispatcher intervention, the responding fire   stations are notified verbally and visually. Call summary     information is spoken over the station’s PA system and  simultaneously displayed on overhead monitors (throughout the station). To assist in departure, garage doors are opened and kitchen appliances are automatically turned off.


Incident Location Helper

Any address, mile marker, landmark, business name, residence name, intersection and/or contact phone number can be entered into one field (no pre-processing is necessary). The ICS locator engine will instantly display the closest match upon each key stroke. As more information is entered the list of valid matches is automatically narrowed. This approach insures resources are deployed to an accurate location.


Offloading Resources and Responsibility to Incident Managers in the Field

ICS provides a very comprehensive, FEMA compliant, Incident Management System (IMS). This system tightly integrates with the Computer-Aided Dispatch (CAD) to allow resources to be allocated to a special incident. Users can transfer any resource(s) to the incident manager. All personnel in the communications center can see the exact location and assignment of all IMS resources, for backup purposes. The incident manager can then reassign these resources to various tasks (in compliance to the incident       manager’s pre-plan). Since the IMS software was designed for ease-of-use, our agencies maintain competence in incident  management functions by utilizing this product on a daily basis. In fact, it is used on every priority-one call for service. Whether the call is a minor structure fire or a countywide biohazard, the IMS software can be easily employed.