Proven Implementation
Our tried and proven implementation methodology is actually quite simple, "comprehensive training and testing to eliminate any/all surprises". ICS commits technical, support, and management resources to the project to ensure new installations go on-line without a hitch.

Exceptional Customer CARE
To maximize the return on your software investment, ICS offers a comprehensive menu of support services. You can select the level of support that augments your internal support structure. ICS offers programs that include 24 X 7, after-hours support, that encompasses hardware, network infrastructure, and software.

Software Maintenance
ICS offers an annual software maintenance agreement. While this concept is standard in the industry, ICS's approach is unique. The majority of our enhancements are conceived and approved by focus groups, whereby the members of these groups are selected from our client base. After enhancements are documented they are forwarded to all of our clients for approval. This approach ensures your maintenance dollars are spent on enhancements that your agency/department will in turn realize a true benefit. ICS is the greatest beneficiary because our products contain truly valuable features and functions. Not bloated/inefficient programs that are difficult-to-use (where turn over is high and retraining costs soar).

Free Training
ICS knows that without adequate training your agency will never realize the full benefit/potential of our products. In order to ensure your agency realizes the maximum level of efficiency ICS offers training (at our facility, to maximize the attendees attention span) at no charge.

On-Site Software Application Specialist
Our application specialists not only install and support our products but perform on-site reviews (as often as weekly). These reviews include management guidance, end-user training, disaster recovery plan updates, network performance benchmarks, staffing needs (management, clerical, and field) and more. With minimal guidance, your agency will quickly reap the benefits from our intelligent automation tools.